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Happy birthday, Sophie! Here's a 100 zł voucher for your favourite bookshop. It's valid until the end of the year. Love, Aunt Eve.

→ What can Sophie do with the voucher?

OPENING HOURS: Mon–Fri 9–20, Sat 10–16, Sun closed. Last entry 15 minutes before closing.

→ When can you NOT shop here?

I wanted to buy a ticket for the concert, but when I got to the box office, the queue was so long that I gave up and bought it online.

→ Where did the writer finally buy the ticket?

Great service! The shop assistant helped me find the right size and even offered to order another colour for me. Delivery took only two days.

→ What did the customer like?

Your phone has been repaired and is ready for collection. Our service point is open from 10 to 18. Please bring this message and your ID.

→ What should the customer do?

Supermarkets often put sweets near the checkout. Children see them while their parents are waiting to pay, and they ask for them.

→ Why are sweets placed near the checkout?

Items can be returned within 30 days if they are unused and you have the receipt. Sale items cannot be returned.

→ Which item can you return?

More and more cafés accept only card payments. This is convenient for most customers, but elderly people who prefer cash may feel excluded.

→ Who might have a problem with cashless cafés?

Buying second-hand clothes is not only cheaper but also better for the environment, because it reduces the amount of textiles that end up in landfill.

→ What are the two advantages mentioned?

I often buy things I don't need just because they are on special offer. Last month I bought three pairs of trainers! Now I make a shopping list and stick to it.

→ What is the writer trying to avoid?